Shipping & Return Policy

Vertex Fashion Shop

Thank you for shopping with Vertex Fashion Shop. We are committed to providing a smooth and reliable shopping experience.

Shipping Policy

• We process and dispatch orders within 1–3 business days after order confirmation.

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.

• Customers will receive order updates via email when their order is shipped.

Return Policy

We offer a 5-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags, labels, and packaging must be intact.

• The return request must be submitted within 5 days of receiving the product.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.

• Items returned without original packaging or tags.

• Customized or personalized products (if applicable).

Return Process

To initiate a return, please contact our support team with your order details at:

Support Email: vertexfashion718@gmail.com

Our team will provide instructions for the return process.

Refunds

• Once the returned item is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed to the original payment method within 5–10 business days.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Vertex Fashion Shop
Email: vertexfashion718@gmail.com